FAQs

  • How can I book my tour online?

    Etripster.com is friendly-user for booking function. You can book tours online by choosing your own tour, and then give us information of departure and end date, number of guest, press "Book now" to submit your tour reservation. You can use "price guide" function for tour price reference. "Search" function also helps you to search for suitable itineraries for your time frame and budget.

  • Can I customize my tour itinerary?

    Definitely you can. If you prefer to tailor your itinerary, please send us an email at info@etripster.com. Our tour consultants will help you to plan a perfect trip.

  • What do you include/ NOT include in tour price?

    All services included or excluded will be advised in tour pages.

  • Do you offer any discount for group booking?

    Yes, we do. For group from 8 pax up, we offer group discount. Please contact us via email info@etripster.com to request group booking. 

  • What form of payment do you accept?

    We accept payment by Cash, telegraphic transfer, major Credit Card (Visa, Master.. ). For more information about term of payment, please take a look at our terms & conditions

  • Can I amend my booking after the reservation made?

    Yes, you can. Any amendment should be done by 72 hours before tour departure. For more information of amendment, please take a look at our terms & conditions

  • How do I cancel my booking?

    We understand that you probably get some accidental things and must postpone or even cancel the trip. We provide the very flexible policy of cancellation. 

    • Notice of cancellation must be made in writing to Etripster.
    • Your deposit is non-refundable upon cancellation by you.
    • Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows:
      • Cancellations made more than 7 days prior to travel receive a full refund
      • Cancellations made 3 – 6 days prior to travel receive 50% cancellation fee.
      • Cancellation made 2 days or less prior to travel receive 100 % cancellation fee
      • For tours and packages including hotel bookings, cancellation are subject to made more than 7 days prior for full refund and cancellations made 7 days or less prior to travel receive 100% cancellation fee.
      • No refund for event, attraction, theater, show or coupon ticket or tour packages commencing during a special event period.
    • These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. Final policy will be confirmed at time of booking.
    • If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and maybe in addition to the above cancellation charges.
  • Are there any notification relating to my passport and visa?

    It is the responsibility of individual travelers to see that proper documentation is obtained in advance of the trip. Each passenger must be in possession of a valid passport which must be valid for more than 6 months AFTER the return date of travel. Passport number, date and place of issue, and birth date is now required by airlines and trains, and may be required to confirm services. Names on your airline tickets must match the first and last name listed on your passport.

    Visa requirements must be met for travel to certain countries. Visa requirements vary according to your nationality. To avoid time consuming, Etripster recommends you obtain your required visas on arrival. Please check our visa-on-arrival services. You may also make your own visa arrangements directly with the embassy / consulate of Vietnam in your country.

  • Can you make the pick-up arrangement from my hotel?

    Basically, we will pick you up from your hotel located in central area. In case your hotel is far from center, please contact us for arrangement.

  • What should I do if I arrive late for a departure?

    If you book group tour, we encourage you are ready at the pick-up point minimum 20 minutes before departure. In case you arrive late for a departure, please call our operators, they might show you the next pick-up point and you can take a cab to reach there to join the group.

    If you book private tour, you should inform us via email / phone whether you want to depart later at least 01 days prior travel date, we may arrange services accordingly. 

     

  • Where will I be dropped off after the tour finished?

    For group tour, drop-off point will coincide with pick-up point.

    For private tour, drop-off point will coincide with pick-up point.If you would like to drop-off other point, please let us know previous departure date. 

  • What time will I return from my tour?

    Return time will depend on your own tour program.

    Normally, half day tour will be from 8:00 - 8:30 until 12:30 - 13:00. Full day tour will be from 8:00 - 8:30 until 17:30 - 18:00

    Different schedule is informed clearly in each tour details. 

  • How much time will I spend at each attraction?

    Each tour has its time frame and different from others, so we do not have set time for exploration of each attraction. But do not worry about time spent for each landmark; our tour guide know how to adjust each tour accordingly and will use until the last second to introduce you about attractions.

  • Will you contact me in case there is a problem?

    In case there is a problem with your payment or booking details, we will contact you on the telephone number or email address stated in your booking.

  • Are my personal information secured?

    Absolutely secured. Your personal information is submitted on a secure server and is used only in order to create your voucher or contact you if there are any problems with your booking.